Shipping policy

Shipping

We shall dispatch orders within 7 business days of order placement and all shipping times are estimated in good faith to be anywhere between 3-12 business days depending on the location to be shipped in India.

Cancellations

Orders once placed cannot be cancelled.  In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.

Returns

Most of our products are Hand made and we take maximum possible care to get the desired output and are sure that they will fit into your interiors or exteriors well but in case you feel that they are not fitting well, then you are welcome to return the products within 24 hours of receiving them.  You will have to ship the product to our address located in Chennai that is .The Plant Shop, Maduravoil  Service road, Adayalampattu Village, Near KG Signature city, Chennai 600095 Mobile 9962393222, as our products are mostly on a volumetric size we will deduct the shipping charges and the bank transaction charges from your payment and return the amount as soon as we receive the product in proper condition.

If the product is received in a damaged state and the same is brought to our notice within 24 hours, along with supporting unboxing videos and images of the damaged product, we will be able to return or exchange the product.

After 24 hours has passed, we won’t be able to return or exchange the same.

To be eligible for an exchange, your item must be unused and in the same condition that you received it along with a receipt or proof of purchase. A reverse pickup will be scheduled for the same.

Exchanges

We only exchange items if they are received in a damaged state. We will accept the exchange if it is intimated to us within 24 hours of receipt of the product.

If you need to exchange it for the same item, send us an email at optionsonline.in@gmail.com and a reverse pickup will be scheduled for the same.